Effective Date: 10 May 2025

1. Introduction

Luke’s Good Lifestyle respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy outlines how we collect, use, store, share, and protect your personal information when you visit our website or use our products and services.

2. What Information We Collect

We may collect the following categories of personal information:

- Identifiable Information: Full name, email address, phone number, delivery address.

- Transaction Information: Purchase history, payment method (processed via secure third-party platforms).

- Health and Fitness Info: If voluntarily provided for training programs.

- Website Data: IP address, browser type, device info, usage data (via cookies or analytics).

3. Purpose of Collection

We collect personal information to:

- Fulfill orders and deliver services.

- Provide customer support.

- Customize fitness and wellness services.

- Process payments securely.

- Improve website functionality and user experience.

- Comply with legal obligations.

4. Consent

By using our website or providing us with your personal information, you consent to the collection and use of your data in accordance with this policy and POPIA. You have the right to withdraw your consent at any time by emailing luke@lukesgoodlifestyle.com.

5. Disclosure of Information

We will not sell or rent your personal information. We may share it with:

- Trusted third-party service providers (e.g., couriers, payment processors) under confidentiality agreements.

- Regulatory or legal authorities when required by law.

- Marketing services (only with your explicit consent).

6. Data Storage & Security

Your personal data is securely stored and only accessible to authorized personnel. We take reasonable and appropriate technical and organizational measures to protect your information against loss, misuse, or unauthorised access.

7. Cookies

Our website uses cookies to improve functionality and analyze performance. You can adjust your browser settings to disable cookies; however, this may affect your user experience.

8. Your Rights Under POPIA

As a South African data subject, you have the right to:

- Access your personal information held by us.

- Request correction or deletion of your data.

- Object to the processing of your data.

- Lodge a complaint with the Information Regulator.

Information Regulator (South Africa)

Website: https://www.inforegulator.org.za

Email: complaints.IR@justice.gov.za

9. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal, accounting, or reporting requirements.

10. Third-Party Websites

Our website may link to third-party sites. We are not responsible for the privacy practices or content of those sites. Please review their policies before providing personal data.

11. Changes to This Policy

We may update this Privacy Policy occasionally. All changes will be posted on this page. Continued use of our website indicates your acceptance of the revised terms.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us at:

Luke’s Good Lifestyle.

Email: luke@lukesgoodlifestyle.com

Website: www.lukesgoodlifestyle.com